1. Introduction
Polado (“Polado”, “we”, “us” or “our”) is a managed service provider serving enterprise organisations across Southern Europe and Latin America. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit our website, contact us, or engage our services.
By using our website or providing us with your information, you acknowledge that you have read and understood this policy.
2. Information we collect
We collect information in the following ways:
- Information you provide — such as your name, work email address, company, phone number and the contents of any message you send through our contact form.
- Information collected automatically — such as IP address, browser type, device information, pages viewed and referring URLs, gathered through standard web technologies.
- Information from engagements — where you become a client, we may process account, billing and operational data necessary to deliver our managed services.
3. How we use your information
We use personal information to:
- respond to enquiries and provide requested assessments or quotes;
- deliver, maintain, monitor and support our services;
- manage contracts, billing and account administration;
- improve our website, offerings and customer experience;
- send service communications and, where permitted, relevant updates;
- comply with legal, regulatory and security obligations.
4. Legal bases for processing
Where the GDPR or equivalent laws apply, we rely on one or more of the following legal bases: performance of a contract, our legitimate interests (such as operating and securing our business), your consent (which you may withdraw at any time), and compliance with legal obligations.
5. Cookies and similar technologies
Our website may use cookies and similar technologies to enable core functionality, remember preferences and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.
6. Sharing and service providers
We do not sell your personal information. We may share information with trusted third parties who process data on our behalf — such as hosting, analytics, communications and security providers — under appropriate contractual safeguards. We may also disclose information where required by law or to protect our rights, users or systems.
7. Data security
We apply technical and organisational measures appropriate to the risk, including access controls, encryption where suitable, monitoring and layered security practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting or reporting requirements. When no longer needed, information is securely deleted or anonymised.
9. International transfers
As we operate across Southern Europe and Latin America, your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards such as standard contractual clauses to protect your information.
10. Your rights
Depending on your location, you may have rights to access, correct, delete or restrict processing of your personal information, to object to certain processing, and to data portability. To exercise these rights, contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.
11. Children’s privacy
Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be indicated by updating the “Last updated” date at the top of this page. We encourage you to review it periodically.
13. Contact us
If you have questions about this policy or how we handle your information, contact us at info@polado.ltd or by phone at +357 22 430645. Polado Ltd is registered in Cyprus (Reg. No. HE 491400, VAT CY 60353053Υ), with registered office at Michalakopoulou 14, Flat/Office 103, 1075 Nicosia, Cyprus.